Artefacts
Samples of web deliverables
Samples of web deliverables
Download samples of my common project deliverables, training materials and speaking presentations.
Something's wrong with Web Governance. Too much to do & too little resource. Let's start to put things right!
After theory comes practice. Use these practical guides to learn how to manage a site of any scale.
The first practical guide to Web Governance. The Website Manager's Handbook has sold hundreds of copies.
Sample wireframes (png) I produced in a past project
Sample visual design (png) I produced in a past project
A Digital Strategy [pdf] explains how a strategy is created.
Web personas [pdf] describe the most important users of a digital product.
User journeys [pdf] describe common touchpoints in a user's path.
A KPI Dashboard [pdf] measures performance against web goals.
A Web Process Flow [pdf] defines procedures for online tasks.
A Web Governance Manual [pdf] documents a newly agreed system.
An Online Style Guide [pdf] sets out how content is written.
A Web Governance Audit [pdf] grades your 'as-is' web operations.
Web Governance Framework [pdf] describes how to manage a site.
As a Digital/Content Manager, I have hosted dozens of regular 'Digital Knowledge Sharing' events with non-web colleagues. The purpose is to enhance their web skills and grow awareness of digital progress.
