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How long does it take to create a new website?

Thought experiment.

How long does it take to create a new website?

You’re right. It’s a stupid question.
impatience
Like the proverbial ‘piece of string’.
OK, let’s define it a bit better.
Suppose you first have to clarify the website’s strategy and identify its target audience.
Suppose that the output of that process is a plan for a brochureware-type site of about 250 pages.
Imagine each page contains 500 words (more-or-less) and 1 image. All this content needs to be compiled from existing online & offline media, with heavy editing required.
As that work progresses, a full design cycle must begin – from organising the sites structure to deciding on colours and imagery.
Following that, the HTML templates are created and integrated into a Content Management System. Content is then inserted and formatted.
Finally, everything must be tested, signed off and made ready for golive.

So how long did that take?

Here’s my guess. 5 months minimum.
Seems a long time doesn’t it? Yet, experience indicates that is the time frame we are dealing with.
For some this might seem intolerably long. Can it not happen faster?
Well, yes it can . . . if you work in a small organisation with lots of skilled people, loads of money, huge commitment and no distractions – you can probably do it faster.
But let’s not kid ourselves.

So why does it take so long?

Let’s look at 2 elements.

Content

For 1 person to rewrite, edit and get sign-off on a single page of the type described, can take up to 4 hours. (And that’s a conservative estimate.)
Do the math. It adds up to 26 man-weeks for 250 pages. Half a year right there.
Even if we assume corners can be cut, we are still talking about several months of work.

Design

This site is being made from scratch.
It needs an Information Architecture, as well as wireframes and visual designs for at least 3 (probably more) template types. For example, a homepage, a gallery page and a standard content page.
Several weeks of work there too.
Sure, some activities can occur concurrently. But it all adds up.
And guess what. We made loads of assumptions to keep time to a minimum. For example, we assumed:
  • A project team is in place, including a project manager, designer, content writer, code developer & technical administrator.
  • Everyone has all the skills needed to implement a website of the type described
  • The web infrastructure and all technical solutions have already been chosen.
  • There are no finicky security, technology integration or other issues to handle.
  • Everything goes smoothly.
The lesson is time.
Making a website takes time. So plan for it.

Find the best (& worst) places to live in Ireland on LikePlace.ie

The LikePlace logo
Myself and my brother have launched a website, www.likeplace.ie. 
The purpose of the site is to help people find a great place to live in Ireland - based on ratings and comments from the people who live there (or know it well). It has been live now for about 1 month and gone thru various refinements from user testing (!) since then.
So far over 170 places have been rated from hundreds more submissions and comments.
Part time project
This has been very much a part time project. We have been working on it over weekends & evenings since last July. I did the design, HTML and CSS. My bro did the client and server side scripting.
Some issues we are aware of:
  • It is not accessible.
  • It is a real code soup.
Unfortunately, both were unavoidable given the part time nature of our committment. However, we do have plans to clean things up in due course.
So have a look AND - most important - rate the place where you live!

In a cave again...

I first visited Uaigh na gCat (Cave of the Cats) about 15 years ago, but was ill equipped at the time. Having done a lot of caving in Fermanagh and Clare recently I decided to return. 
In ancient times it was considered an entrance to the underworld of the Sí - the fairy people.  Rathcroghan is a very ancient landscape with many barrows, ring forts and other structures. It is also the reputed domain of Queen Méabh and the starting point of An Tain Bó Cuailgne.
While the cave is a natural structure, it seems to have been modified in past times and reinforced with slabs of limestone. This includes an ogham stone that was placed into the roof. Of itself the stone has nothing to do with the cave (it is actually a grave marker that was moved here) though it certainly adds some mystery. 
The cave is about 20 metres deep and 50 metres long. Quite a simple passage - wet and with a large chamber. 
When I was there I saw the remains of some candles and crow feathers stuck into the walls. Looks like some crusty folk were perhaps conducting secret rituals down below.

iQ Web Boot Camp 2009: Ireland's leading web usability & design conference

Dublin, 9th - 11th June. 
Discover how to weather the recession and not only survive, but thrive online!
At iQ Boot Camp, you'll get the skills you need to improve your website, increase visitor numbers and satisfaction, cut costs and increase revenues. And a whole lot more. 
The line up:
  • 23 workshops over 3 days (including 9 NEW courses)
  • Future Now seminar
  • Aprés Boot networking event

What you'll learn

What you learn at Boot Camp will make your site measurably better. And you'll get to learn and network with a community of peers who share your challenges.

Budget-friendly fees

We've lowered registration fees by 10% from last year, so everyone can attend. And if you book before May 20, you'll get an Early Bird discount of up to 20%.
It's the best money you'll spend on your website this year. 
Find us on Facebook: http://bit.ly/m2Nc

Shane on TV

As mentioned below, the company I work for (iQ Content) is giving away 10,000 Euro to Ireland's most original web startup.
This initiative has attracted a LOT of media attention.
Last night, we were featured on RTÉ News Two
Watch the video on the RTÉ website (from 19mins 37secs onwards) or watch a lower quality YouTube grab below.
A wonderful station really (ignoring what I wrote in a previous post, ahem.)

Incandescent

Reactionary nonsense from both RTÉ and government over this caricature.

Money, money, money ...

The company I work for - iQ Content - is giving away €10,000 to help grow a good web idea into a great business. No strings attached. 
No, seriously. No strings.
There are just 2 conditions:
  1. The prize will go to the best business plan for an internet start-up.
  2. You must be based on the island of Ireland.

Great face for radio

Some while ago I wrote about RaboDirect and how they are putting it up to conservative Irish banks through their innovative use of the web.
NewsTalk 106FM provides another example of adventurous web content. Since last Friday the Right Hook show has been streamed live on the web. A screen grab of the new talk website, showing a smiling George Hook
Nothing new there you say.
However, they are not just streaming audio - but video as well. That means you can watch George Hook as well as listen to him.

Is it a good idea?

Well, let's wait and see. The screen-capture at right shows that only 134 people were watching at that moment. That must be a tiny percentage of the total listenership.
But even if this video idea proves to be a flop, at least they had the guts to try it out. They didn't just slavishly try to imitate the BBC. They created interesting web content within the constraints of their own budget.
So hats off to Hookie & team.

Rant, rage and no wifi

Who would have thought it would be so effing hard to find a cafe with wireless web access in Dublin city centre. 
An don't get me started about Malahide. I went into every single cafe there 3 weeks ago looking for wifi. None. Nada. Zip.
While innumerable pubs and restaurants have free wifi, almost no cafes do. What's that about?! Am I more likely to want to use my computer over a cup of coffee, or over a rake of pints or a slap-up meal? 
Very frustrating.
Get with it Dublin. You embarrass me.

Téacs? Cinnte, GRMA.

teacs.ie
D’íoslodáil mé feidhm-oideas téacs nua do mhobiles ó Vodafone le deanaí.
Seolaim corr-téacs trí Ghaeilge ach ní dóigh liom go bhfuil siad ar fad litríu i gceart. Sé an scéal ná go bhfuil sé deacair síneadh fada a chur isteach. Chomh maith le sin, ní aithníonn an fon an teanga í fein.
Mar fhreagra ar an scéal, tá BnaG agus Vodafone tagtha le chéile leis an bogearraí nua seo a scaipeadh. An príomh-bhúntáiste ná go bhfuil foclóir Gaeilge san iamh leis agus go n-obríonn sé le téacsáil thuarthach Gaeilge.
Teacs as Gaeilge

Mo bhreithiúnas air

An rud is fearr, ná an foclóir é fein. De réir an usaide a bhí agam go dtí seo, tá sé cuimsitheach, cruinn agus leathan.
Bhain mé tríail as gnath-téacs a sheoladh (gearr-téacsanna direacha iad den chuid is mó). Mar shámpla:
  • Bhfuil tú ann?
  • Fós ag teacht anocht?
  • (Beidh mé ann) ag 8.30in.
  • (Beidh mé ann) i 5 bomaite.
  • (Tá mé) ar an mbealach.
  • Cen t-am?
  • Bhfuil tú abhaile ?
  • Tá go maith
  • Maith go leor
  • Theip orm do scairt a fhail. Glaofaidh mé ort nios deanaí.
  • Táim i ngrá le Sharon Ní Bheoláin ;) 

Maith, ach…

Tá an bogearraí sar-mhaith ag tuar ná bhfocal. D’aithnigh sé beagnach gach focal i gceart, seachas cúpla céann. Caithfidh mé a adhmháil nar usaid mé go fíor “in anger” go dtí seo, ach pé scéal é thaitin an ghné sin liom
An focal is minice a theipeann air a aithniú ná “ann”. Molann an uirlis “aon” ina ait. Ach, amharc ar an liosta thuas. Tá “ann” usaide 3 uaire agam sna scealaí a sheolaim is minice. Fadhb? Cinnte, ach beag.
(GRMA?  ”Go raibh maith agat”.)

iQ moves office

iQ Content - the company I work for - is moving office.
After 8 years, yesterday was our last day on East Wall Road. From Monday our new ’hood will be Clarendon Street in Dublin’s city centre, just off Grafton St. (Full address below.) 
People often describe moving house as one of the most stressful things you can ever do. In contrast, our office move has gone very smoothly. Planning and execution all happened in good time and in good order. Each of the 21-strong iQ crew helped out in some way. Some honourable mentions include:
  • Ciaran driving to Belfast to collect our new furniture.
  • The flatpack assembly-gang of Brian, Clo, John, Randall, Ruairi, Peter & Liz, labouring long into the night to put our desks together (fuelled only by pizza & beer) .  
  • Clo, Rosarie & Niamh helping to clean out the old office, under Liz’s foreman-like direction. 
  • Morgan cheering from the sidelines!
On Monday, we’ll see it all come together. 
Our new address is: iQ Content, 2nd Floor Offices, Clarendon House, 34-38 Clarendon Street, Dublin 2.
An historic moment as the iQ sign is removed from our old offices ...
... and placed under Morgan's supervision for the move.

Better usability, less crime

Some invest in usability to earn more money. Some to reduce cost. Some to improve communication.
A bit of investment in this area from An Garda Síochána could help reduce crime
"While the Garda’s computer database, Pulse, was full of information, the data was often difficult to access and the system was not 'user-friendly'. 
...[A] police force should not need to wait for crime trends, including gangland, to develop over long periods before they are identified." 
Factna, we are ready and willing to help when called on (with your website too!)
(Extract from "Gardaí need better technology - O'Toole" Jan. 15th, 2008. Copyright The Irish Times.)

Uaigheanna Oileáin Uaighe

Thar Nollaig, chaitheas tamaill i dTír Chonaill ag stopadh i dteach mo shinsearach. Aimsir gheal, fhuar, chiúin, tirim a bhí ann. Buíochas le Dia ní raibh an t-aigean ró-gharbh. 
Mar sin, chuas amach lá amhain - ar bhád uncail liom -  go hOileán Uaigh. Tá an t-oilean sin gar linn le h- uaigheanna iontacha móra deasa. Thogais cupla mir fiseain le mo mhobile (thios).  

And now over to our expert commentator ...

Speaking in reaction to the launch, blogger Shane Diffily commented: 
"Irish banks tend to be very conservative, introverted and secretive. In contrast, Rabo seems to understand that openness works. People trust an organisation that trusts itself to talk openly on the Web - and to take criticism."

Lighthouse cinema's great mobile website

At iQ BootCamp 2008, friend of iQ Des Traynor gave a presentation about what makes a great mobile website.
He explained that a mobile site is not simply a 'small-screen' version of your normal website. Due to device and other constraints it often cannot be used in the same way.
As such, it should aim to provide just enough information for someone to digest while sitting in the back of taxi on the way to meet a friend. No more.
Someone was listening.
No movie reviews. No online booking. No popcorn ads.
Just movies, dates, times and box office number.
Great job!

Push the button

You're chatting on the way out of an office building.
You come to a door. It's locked. Someone shouts over that you need to "press the button" to open it.
To your right 3 boxes are lined up on the wall, coloured kinda like traffic lights.
  • 1 is bright red.
  • 1 is dull silver.
  • 1 is bright green.
You don't stop to read them. You just make a snap decision and stab a button.
A photo of 3 buttons beside a door

But which one?

Well, many people press the big green box.
Why? Because it is big and green. And green means "Go"!
Unfortunately, this means the maintenance man has to repair the emergency door release button every few weeks.
There has got to be a better way.

RaboDirect: Pushing the (windowed) envelope again

Since entering the Irish market a few years ago, RaboBank have done a lot to shake up the financial industry.
Irish banks tend to be very conservative, introverted and secretive. They are wrapped up in the notion of "we know best".
In contrast, Rabo seems to understand that openness works. People trust an organisation that trusts itself to talk openly on the web - and to take criticism.
Staff within the organisation post thoughts on finance. The public can then comment on it.
Traditional branding-types feel faint at this type of transparency. "What if the public say something bad?!"
Well, that's the risk. However, a mature and sincere response to genuine customer concerns can elicit greater loyalty than simply playing it safe.
They quoted research which showed that companies who are prepared to take the blame for major mistakes have higher stock prices 1 year later than those that do not!
Openness = money! The perfect recipe.
So how long will be it before Irish banks follow suit?

The day I met my client's clients' clients

A photo of Shane and some Ovis Aries in Dublin cityOn my way into a client meeting recently, I noticed that a rally was being held outside. 
My client is a major agricultural organisation and the rally comprised farmers from all around Ireland. In order to get media attention, they had taken some sheep with them into the city. The animals there corralled into pens outside the offices.
The rally was good-natured and so I decided to talk to the farmers. Given how much time I spend on Persona and User Analysis, I couldn't miss this chance. I approached a farmer, asked permission and was allowed to take some pictures.
As a result, I think I have gone further on this project than any other. I now have a profile of my client (the organisation), my client's clients (the farmers) and my client's clients' clients (the sheep). Can't get more thorough than that.

World Usability Day Ireland: oversubscribed

We well surpassed our target yesterday. We set ourselves a provisional figure of 60 users. I think we got 90-odd in total.
As yesterday was Guinness World Records Day (as well as World Usability Day), I wonder if we could apply for an entry?

Our findings

It will take a while to collate everything we have learned. However, some things stand out loud and clear:
Aer Lingus: Very few people saw the 'Multicity' option on the homepage - probably because it is styled as a link. Change it to a radio-button to align it with the existing "One way" and "Return" options.
Bus Eireann: People were irritated at having to insert their departure date on the homepage and then AGAIN after clicking 'Go'. Ease the pain. Use a session cookie to carry the user's selection over from the homepage to avoid double data entry.
Irish Rail: Few people could find information about carrying bicycles on trains. And when they did, the instructions were in a PDF. Annoying! Not only that,  it was worded "Service that can accammadate bicycle transfers". Spel chequer anyone?
By fixing such simple things today, these companies could do a lot to increase Gross National Happiness.

Thanks

Thanks to all who helped out and to the people who came along to support us.
The video below shows some of our final volunteers (and the clean-up that awaited us).

The Great iQ User Test

Next week myself and my colleagues in iQ Content will be running Ireland's biggest ever user test. This is us doing 'our bit' to support World Usability Day.
From 9am next Thursday 13th November we will be pulling in people off the street to test some of the country's top transport websites. This includes such chestnuts as:
  • Dublin Bus
  • Irish Rail
  • Ryanair
The aim is to guage just how easy they are to use by Séan and Síle Citizen. We will then collate our results and feed the information back to the site owners. If they have any sense, they will use this data as a starting point to improve their sites.

Lots of room for improvement

If my experience is anything to go by, we should be flooded with recommendations. 
For example, the Irish rail website is a truly abominable
I challenge any one to book anything on that site without at least one error. If nothing else, perhaps the press coverage this event will get may shame them into a few remedial fixes. 
PS - feel free to join us on the day, or afterwards for an extended post-mortem over a few drinks in the Dandelion. The address is below. 
Dandelion Café Bar
St. Stephen's Green
Dublin 2